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FREQUENTLY ASKED QUESTIONS

What are your hours?

Our centers are open 7 days a week, by appointment only.

How do I make an appointment?
Call 1-323-547-2662

Feel free to leave messages on our confidential voice mail. You also may use the secure email at [email protected]

What is the appointment cancellation policy?
We require 24-hours notice to cancel appointments. Otherwise, the full fee applies.
Do you offer online sessions?
Yes, we can arrange for therapy sessions via an on-line conferencing system in the State of California. We offer coaching sessions via an on-line conferencing system all around the world.
Will you accept my insurance?
Insurance applies only for Therapy sessions. Please contact us to inquire what insurance policies we accept.

Coaching and other services are not covered by insurance.

What if I don't have health insurance or my insurance doesn't cover mental health services?
We offer counseling and coaching sessions at an affordable fee for most people. Please contact us for details.
May I pay by credit card?
Yes. We accept Visa, MasterCard, American Express, checks and cash.
How long will it be before I can see a therapist or coach?
Typically, we are able to schedule a new client the same week. We return calls the day we receive them, usually within several hours. We do our utmost to accommodate urgent requests for same-day or same-week appointments.
What is the difference between coaching and therapy?
Therapy is deep inner work for resolving problems such as stress, depression, anxiety, addiction, trauma, and difficulty functioning day-to-day. Therapy can focus on your past and teach you how to create a better life today. Therapy can only be conducted in the state of California.

Coaching is for those who are healthy and already self-motivated. Many times coaching takes over where therapy leaves off. Coaching is for people who are already functional and want more. We offer coaching sessions in person, phone, via Skype, other on-line conferencing systems all around the world.

How are my privacy and confidentiality protected?

We are dedicated to our clients’ privacy and the strict confidentiality implicit in the patient-therapist relationship. The federal HIPPA Privacy Rule (of 1996) applies. We follow this law in practice and in spirit.

I need help right now. What do I do?

In a life-threatening situation, dial 911 immediately or go to the nearest emergency room. Therapists are not appropriate resources in emergency mental health situations. In addition to calling 911, you may also leave a message for your therapist.